1. How we can help
Schedura is a social media management platform that lets you connect your social and advertising accounts via official OAuth and then create, schedule and publish posts, generate content with AI, manage comments and direct messages from a unified inbox, and run ad campaigns — all on your behalf and at your direction. Our support team helps you with every part of that, including:
- Getting started, setting up workspaces and inviting your team;
- Connecting, reconnecting and disconnecting social and ad accounts;
- Publishing, scheduling, the content calendar, the unified inbox and analytics;
- Billing, plans, invoices and subscriptions;
- Privacy, data access and account or data deletion;
- Reporting bugs, abuse or security issues.
2. Ways to get support
Pick whatever is easiest — all three reach the same team:
Email our support team
The fastest way to reach a human.
- Email support@schedura.ai from the address on your account.
- Tell us what you were doing, what you expected, and what happened — screenshots help a lot.
- We reply to every message; see response times below.
Help inside the app
Manage everything from your workspace.
- Sign in at app.schedura.ai.
- Open Settings to manage your account, channels, team and billing.
- Use the in-app help to reach support with your account context attached.
Browse the answers below
Most questions are answered on this page.
- Check Troubleshooting & FAQ for the most common issues.
- See Connecting & disconnecting accounts for OAuth and channel help.
- See Per-platform help for network-specific links.
3. Support hours & response times
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM Pakistan Standard Time (PKT, UTC+5), excluding public holidays. You can email us any time; messages sent outside these hours are answered on the next business day. We aim for the first-response targets below and will always tell you if something needs longer to resolve.
| Topic | Where to reach us | Typical first response |
|---|---|---|
| General help & how-to questions | support@schedura.ai | Within 1 business day |
| Login & account access | support@schedura.ai | Within 1 business day |
| Connecting, reconnecting or disconnecting accounts | support@schedura.ai | Within 1 business day |
| Publishing, scheduling & inbox issues | support@schedura.ai | Within 1 business day |
| Billing, invoices & subscriptions | support@schedura.ai | Within 1 business day |
| Privacy, data access & deletion | privacy@schedura.ai | Within 2 business days |
| Security & vulnerability reports | support@schedura.ai (subject: “Security”) | Within 2 business days |
| Legal & compliance | legal@schedura.ai | Within 5 business days |
4. Getting started
New to Schedura? Here is the quickest path to your first scheduled post:
- Create your account and your first workspace at app.schedura.ai.
- Connect a channel — open Channels → Add channel and authorize the network via its official sign-in.
- Compose a post, customize it per network with live previews, and schedule it or publish now.
- Invite your team from Settings, assign roles, and set up approval workflows if you need them.
Stuck on any step? Email support@schedura.ai and we will walk you through it.
5. Connecting & disconnecting accounts
Connecting an account
Every connection uses the platform's official OAuth flow. We request only the permissions needed for the features you use, and you can review them during sign-in. If accounts or Pages don't appear, make sure you are an admin and that you granted all requested permissions, then re-run the connection.
Reconnecting
Platforms expire access tokens over time and revoke them when you change your password or remove the app on their side. If a channel shows as needing attention, open it in Channels and choose Reconnect. Your scheduled posts and history are preserved.
Disconnecting & deleting
You are always in control. You can disconnect a single network from Channels, delete your whole account from Settings → Account → Delete account, or revoke Schedura's access directly from each platform. See Per-platform help for the exact links, and our Data Deletion page for full instructions and timelines.
6. Troubleshooting & FAQ
Answers to the questions we're asked most. If yours isn't here, just email us.
A connected account stopped working or says it needs reconnecting. What do I do?
Social networks expire access tokens periodically, and they are also revoked if you change your password or remove Schedura from the platform. Open Channels in the app, find the account, and choose Reconnect to re-authorize. This restores publishing and analytics without affecting your scheduled posts.
I can't find my Page, business account or channel when connecting.
Make sure you are an admin of the Page/account on the platform and that you grant every permission Schedura requests during the connection flow — if a permission is skipped, the related accounts will not appear. Sign in to the correct platform account, then run the connection again from Channels → Add channel.
A scheduled post failed to publish.
The most common causes are an expired or revoked connection, a permission that was removed on the platform, a platform rate limit, or media that the network does not support. Open the post to see the error, fix the underlying issue (often a quick reconnect), and use Retry. Email us if the error is unclear and we will investigate.
I'm not receiving verification or notification emails.
Check your spam or promotions folder and add support@schedura.ai to your contacts. Corporate spam filters sometimes hold automated email — if it still does not arrive after a few minutes, email us from another address and we will verify your account manually.
How do I disconnect an account or delete my data?
You can disconnect any single network from Channels, or delete your entire account from Settings → Account → Delete account. You can also revoke access from the platform side, or email us to do it for you. Full step-by-step instructions are on our Data Deletion page.
How do I change, upgrade or cancel my plan?
Go to Settings → Billing in the app to change your plan, update payment details, download invoices, or cancel. Plans are month-to-month (or annual) and cancellation stops future renewals; you keep access until the end of the current period.
How does Schedura use the data from my connected accounts, and is it secure?
We access connected-platform data solely to provide the features you use — publishing, the unified inbox, analytics and ad management — at your direction. We never sell it or use it for third-party advertising. Connections use official OAuth, tokens are encrypted at rest, and workspaces are isolated. See our Privacy Policy for full detail.
Which platforms does Schedura support?
Schedura connects the major social networks and ad platforms via official OAuth, including Facebook, Instagram, YouTube, TikTok, LinkedIn, X (Twitter), Pinterest, Threads and more, plus Google Ads and Meta Ads. The exact networks available to you appear in Channels → Add channel.
7. Billing & subscriptions
Manage everything billing-related in Settings → Billing: change or upgrade your plan, update your payment method, download invoices, or cancel. Card payments are processed securely by Stripe; we never store full card numbers. Cancelling stops future renewals — you keep access until the end of the period you already paid for.
Questions about a charge, an invoice or a refund? Email support@schedura.aifrom your account address and we'll sort it out.
8. Privacy, data & deletion
You can access, correct, export or delete your data at any time. The fastest routes are in the app, by revoking access at the platform, or by emailing us. For the full picture see:
- Privacy Policy — what we collect, how we use it, and your rights.
- Data Deletion — step-by-step deletion instructions and timelines.
- Terms & Conditions — the terms that govern your use of Schedura.
For privacy or data-subject requests, email privacy@schedura.ai.
9. Reporting a security issue
We take security seriously. If you believe you've found a vulnerability, please report it responsibly:
- Email support@schedura.ai with the subject “Security”.
- Include steps to reproduce, the affected area, and any proof-of-concept details.
- Please give us reasonable time to investigate and fix before any public disclosure, and don't access or modify other users' data.
We acknowledge reports within two business days and will keep you updated as we remediate. To report abusive content or a policy violation, email support@schedura.ai.
10. Per-platform help
You can manage or revoke Schedura's access directly from each platform at any time. Revoking immediately stops our access; we then delete the related tokens and synced data. Use the links below to manage access, or visit each platform's own help center.
| Platform | Manage / revoke access | Platform help center |
|---|---|---|
| Meta — Facebook & Instagram | Business Integrations | Open help center |
| Google — YouTube & Google Ads | Account permissions | Open help center |
| TikTok | App permissions | Open help center |
| Permitted services | Open help center | |
| X (Twitter) | Connected apps | Open help center |
| Connected apps | Open help center | |
| Slack | Manage apps | Open help center |
11. Service status
Schedurais built for reliability with monitoring across our infrastructure. If there's a service incident, we post updates in the app and notify affected workspaces by email. If something looks wrong on your side but our service appears healthy, it's often a single channel that needs reconnecting — see Connecting & disconnecting accounts. When in doubt, email support@schedura.aiand we'll confirm.
12. Contact details
- Support: support@schedura.ai
- Privacy & data requests: privacy@schedura.ai
- Legal: legal@schedura.ai
- Schedura · Office #12, Shalimar Square, Lahore, Pakistan